For HVAC, plumbing & electrical · Charlotte and the outer ring

Somebody called your shop at 7:40 last night.Nobody picked up.

We build the thing that answers. It sounds like your front desk, asks the questions your office manager would ask, books the job straight into your schedule, and wakes you up only when it's a real emergency. Ten business days, $1,500 to build, $500 a month to run.

Takes 40 seconds. Ask it for a Saturday appointment and see what it does. Or call and talk to Doug — he answers his own phone.

What a 12-truck shop loses
Calls per month
~400
Missed at the low end (55%)
220
Who leave no voicemail (86%)
189
Recover just 4 of them
4 jobs
At a $485 average ticket
$1,940/mo
Against $500/month. One recovered system replacement pays for the year.
55–70%
of calls to plumbing and HVAC shops go unanswered
35–45%
of all calls arrive outside business hours
86%
of people who reach voicemail never leave one
$485
average HVAC ticket — every miss is one of these

Missed-call rates by trade from an analysis of 50,000+ contractor phone lines; ticket averages from 2025 home-services pricing data. Your own number is the one that matters — we'll pull it off your phone system on the first call.

What happens

Ten business days, and you're not involved for eight of them.

Day 1

45-minute kickoff

We fill in your greeting, your service area, your emergency rules, and pull your current missed-call count off your phone system.

Day 2

Text-back goes live

Any call you miss gets a text within seconds. No AI yet — just the thing that stops the bleeding while we build.

Day 7

The receptionist answers

After-hours and overflow only, never your front door. It qualifies, books into your scheduler, and pages you for real emergencies.

Day 10

Handoff

Recorded walkthrough, one-page runbook, and your first report against the day-1 baseline.

This is built for you if

  • You run 4–20 trucks and one or two people answer the phone
  • You advertise 24/7 or emergency service and it's really your cell
  • You're on Jobber, Workiz, FieldEdge, ServiceM8, Service Fusion — or paper
  • Your average ticket is north of $400
  • You can decide this yourself, this week

Don't hire us if

  • You're on ServiceTitan with a Schedule Engine setup and 5+ CSRs — you're already covered, and Avoca is built for you
  • It's you and your son and the phone rings twice a day
  • You want it answering every call from day one — we won't do that, and anyone who agrees to it is going to burn you
  • You want a report about AI. We install things.
Doug Sweatt
Founder · Charlotte, NC
Who you're actually hiring

Not a software company. One guy and a small team, here in Charlotte.

I was COO of StatMuse — an AI search product millions of people used to ask sports questions in plain English, years before ChatGPT made that normal. I know what it takes to make this work in production, and I know how much of what's being sold right now is a demo with good lighting.

I'll come to your shop. I'll listen to the first two weeks of calls myself. If it isn't paying for itself, I'll tell you before you ask.

The questions every owner asks.

Is this going to answer instead of my office manager?

No. It answers the calls she can't — after 5, on Saturday, and when she's already on the other line. She keeps every call she'd have taken anyway. We won't put it on your front door even if you ask, until it's run clean for a week.

I already pay an answering service.

Most shops your size pay $135–$450 a month for one, and it takes a message. That message still needs someone to call back, and by then they've called the next name on the list. Ours books the job into your schedule while the customer is still on the phone.

What if it says something stupid about price?

It can't. It's not allowed to quote a price or diagnose the problem — those are hard rules in the system, not suggestions. It books, it escalates, or it takes a message. That's the whole job.

What about a real emergency?

We write the emergency rules with you on day 1 — no heat with an infant in the house, gas smell, water hitting electrical. It pages your on-call phone immediately and tells the customer someone will call back in 15 minutes. If it smells gas, it tells them to leave and call 911, and stops trying to book.

I'm not on ServiceTitan.

Good — that's exactly who this is for. Jobber, Workiz, FieldEdge, ServiceM8, Service Fusion, or a paper calendar all work. The big AI vendors require ServiceTitan and a $3M revenue floor. We don't.

How much and how long, straight answer?

$1,500 to build, $500 a month to run it, live in ten business days. Six-month term, then month to month. If it doesn't recover more than it costs in the first 90 days, we'll have that conversation honestly.

Let's talk

Twenty minutes. Coffee's on me.

Tell us what eats your week. If AI is the answer, we'll show you exactly what we'd build and what it costs. If it isn't, we'll say that too.

Based
Charlotte, NC — on-site across the Carolinas
Hours
Mon–Fri, and most Saturdays if you're buying coffee

Goes straight to Doug. Usually answered same day — or just call 704-999-4044.